Groupon has long since outgrown its roots as a scrappy daily copes supplier. In addition to antique Groupons, those deeply discounted merchant coupons most of us know and love, Groupon now sells products right (Groupon Goods), provides formidable travel deals (Groupon Getaways and Market Picks), and also purveys hard-to-get tickets to concerts and other live events (GrouponLive).
GrouponLive purchases are final after the day of order, absent an amazing event, like a natural disaster.
Groupon Getaways and Market Picks (that may use Groupon Discount Codes) are usually valid only inside a predetermined travel window, after which their promotional value fades and the offering retailer (s) are responsible for processing face-value redemptions.
Groupon merchant coupons can expire as few as 28 days when they’re offered online, even though they never completely lose their value.
Professional Tip: Groupon’s Terms of Sale outlines its expiry, refund, return, and relevant policies in remarkably clear, concise English. If you are curious regarding the expiry provisions on a specific Groupon product, check it out prior to contacting their customer service team.
Most regular Groupon buyers allow the occasional deal slip through their fingers. I have bought more than a dozen Groupons in my time, and I am all too familiar with the sinking feeling which communicates with the cold realization that the Groupon has expired unused.
What To Do With Your Favorite Groupon Deals
Letting a conventional Groupon coupon or traveling purchase to expire unused isn’t the end of the planet — but you knew that.
If you’re fortunate, you might have the ability to recoup the whole promotional and face value of your expired Groupon. Even if things do not violate your method, you likely won’t suffer a whole loss.
Know Before You Purchase: A traditional Groupon merchant voucher’s value includes two component parts: face value and promotional price. The face value is the amount you pay for the voucher — say 34. The promotional value is the worth of this reduction to which the voucher entitles you — $40, possibly. The voucher’s total worth is the amount of these two values — in this scenario, $78.
All these eight approaches can help you recoup your investment on your died (or even about-to-expire) Groupon purchases). Some apply to specific Groupon products such as traditional coupons or travel purchases, while others are somewhat worldwide. All are good for your wallet.
1. Request the Merchant to Can You a Sound
Person consulting with a retailer. The most straightforward method to expand the full value of your Groupon product beyond its expiration date is just to request the issuing retailer to do you a solid and waive the stated expiration date.
Generally, they have full discretion (but no obligation) to do so under Groupon’s Conditions of Sale.
If they are feeling generous, or maybe only excited for the company, they may extend the date forever without any cut to full price. Should you paid $50 to get a Groupon that entitles one to 34 off a $90 massage, you will still get this message in half-price.
If the merchant isn’t feeling so generous, they may want to undermine. Perhaps they’ll nick that $45 discount down to $23. Hey, that is still 45% off a $90 massage. Or maybe they will let you redeem your Groupon’s face value without even meeting the essential spending threshold — a gesture that requires you that much closer to your next Groupon buy.
For Groupon buys other than traditional vouchers, these compromises will probably appear different. For instance, a traveling merchant that agrees to expand your booking or redemption deadline might inflict blackout dates during peak travel times. If they deliberately scheduled the advertising to perish the weekend prior to Memorial Day weekend since they knew they would have no trouble filling rooms at the time, they’ll likely exclude the Thursday-through-Monday Memorial Day period from the two-week expansion.
Pro Tip: You’re not as inclined to convince a traveling merchant to budge on the conditions of a Groupon Getaways or Market Choose bargain than you should convince a restaurant supervisor to expand your salvation deadline by a week or two. Because of this, Groupon highly recommends (and I wholeheartedly second) buying travel insurance on any airfare, hotel, or railroad buys you reserve through Groupon.
When the unexpected occurs and you are unable to travel throughout the prescribed period, you will recover much (though probably not all) of your non-stop traveling expenditures.
2. Escalate to Management if Warranted
If the issuing merchant’s representative fails to honor part or all of the promotional value in your Groupon coupon or bargain, be persistent. Politely but firmly ask to speak with a manager or owner, and don’t give way till you do.
At the age of both Yelp and Facebook, average customers have extraordinary leverage. While you ought to not drop sight of the simple fact which you wouldn’t be in this situation had you kept along with your Groupon product’s expiration date, you’re absolutely in your rights to remind your interlocutor that one good turn deserves another — as well as vice versa.
Within my experience, merchants see little value in moving toe-to-toe with indignant clients, even those who perceive as behaving unreasonably. (I worked in the service sector for quite a long moment. I understand an unreasonable customer once I see one.) So long as you hold your ground and create a coherent case for why the retailer ought to take the own side or meet you halfway, and you will likely reach an amicable conclusion.
3. Request Groupon to Intervene With all the Merchant
When the retailer won’t budge, get Groupon involved.
Legally, Groupon’s customer service team can’t induce a retailer to honor that the promotional value of a voucher after its stated expiry date or extend a travel booking or redemption deadline beyond the allotted window. However, they can and will induce retailers to honor the entire face value of an expired deal or coupon, however old.
Groupon’s customer support folks are known to move farther. Depending on the circumstances, they may attempt to persuade the issuing merchant to honor your died voucher or deal or come to another arrangement. Even the”goodwill is very good for business” argument goes a very long way. For retailers eager to draw new and returning clients, so does staying in Groupon’s good graces.
4. Trade It in for Groupon Bucks
Under the terms of Groupon’s Trade-In Program, you could exchange in some Groupon coupons for Groupon Bucks up to fourteen days as soon as they perish.
Groupon Bucks are Groupon’s in-house currency. One Buck is worth 1 against future Groupon voucher purchases. If you exchange in an expired coupon, your Groupon Bucks payment is equal to the amount you originally paid for the trade-in voucher — that the voucher’s face value. You have 24 hours to use them to buy a new coupon or vouchers.
In case you don’t make any purchases with your Groupon Bucks within 24 hours, you sacrifice your own Bucks and the face value of your expired voucher is restored. Bear in mind, that face value won’t expire under normal conditions.
Should you redeem part of your Groupon Bucks equilibrium, but not all, you’ll keep the remainder of your balance indefinitely to redeem at your own leisure. Your original voucher will get useless. This is among those few times every traditional Groupon voucher can lose its own face value.
Pro Suggestion: This isn’t an exhaustive recounting of the Stipulations of this Groupon Trade-In Program and Groupon Bucks. Before implementing your trade, read the fine print onto both (links above).
5. Request Groupon for a Refund
RefundGroupon’s refund coverage varies by product type. According to the Groupon Promise, the plain-English variant of its own return policy, refund provisions are actually fairly strict for conventional vouchers: Once three days elapse after buy, all sales are final.
That is not always true in practice. If it is possible to demonstrate your bargain died unused because of a problem on the issuing merchant’s end, Groupon might think it less difficult to consume the reduction itself and charge your account with bucks or Groupon Bucks. This isn’t unusual with low-volume service providers, such as cleaning and spas solutions briefly overrun by Groupon-induced demand.
Groupon Getaways’ return policies are somewhat more lenient. Getaways that require you to reserve inside a preset window will be refund-eligible once the merchant is unable to honor your booking request during the active window. In other words, if a Getaways deal expires unbooked since the issuing retailer can’t accommodate you on your preferred stay dates, then you’re off the hook.
6. Resell It Online
There is a thriving market for unwanted gift cards, coupon codes, along with social coupons — including conventional Groupon vouchers. Based on the character of your Groupon product and the marketplace you select, you could recoup much — maybe most — of the product’s face value.
The catch: you have to offload your Groupon until it expires. Once the expiration date passes and the promotional value fades, your product’s value will grow and there will be no use in trying to market it.
In case you are holding unwanted Groupon product past the refund window, look at selling it on eBay, Amazon, or another reputable resale site. Sought-after items command premiums on such sites. With a persuasive record and a bit of luck, you may actually turn a profit on your own spontaneous purchase.
7. Check the Extraordinary Event Coverage
In rare instances, live events and performances booked throughout GrouponLive are refund-eligible following the day of order.
Groupon Live’s Outstanding Event Coverage spells out as soon as you can expect to get your money back for a series gone awry. Essentially, you’re on most solid ground when an event is canceled and not rescheduled — for instance, the headline actor gets severely ill and needs to cancel the remaining dates on a tour, or traveling problems induce the excursion to skip your venue.
8. Eat the Promotional Value
If everything else fails, wave goodbye to a Groupon’s promotional value, accept the loss, and move on.
Traditional Groupon vouchers’ promotional values seldom exceed 70% of the entire price. To be certain, it’s a true pity to lose out on a 70 percent discount, but it’s not like you’ve already spent that money.
When the time arrives to redeem your expired Groupon, invest only the bare minimum needed to trigger the deal (or negotiate with the retailer to lower your spending requirement further) and exit the scenario with minimal damage to your budget. If nothing else, then the ordeal of paying full price for a commodity, service, or expertise you thought you’d get for less may teach you to more closely watch your Groupon bargains’ expiration dates.
Pro Tip: Under no conditions should you take less than your traditional Groupon voucher’s face value from the issuing merchant. It is not unusual for merchants to attempt to nickel-and-dime hapless consumers with penalty charges and the like. Groupon depends upon this behavior and will intervene on your behalf should you attract an incident to their focus in a timely manner.
I’m an experienced Groupon user. Though I am proud that I have allowed just two promotions perish in the six or seven decades since I bought my very first interpersonal coupon, I have probably bought half a dozen Groupons I really did not require. Were it not for your own too-good-to-be-true Groupon offer, I would probably never have patronized the participating retailers. All else equal, my bank accounts will be $200 or 300 larger right now.
I’ve gotten better at resisting Groupon’s temptations. It’s been at least 18 months since I last allowed a Groupon to perish. If you’re not really there yet, or when you find yourself planning to torturous lengths to redeem (or simply to find time to redeem) Groupons that you probably shouldn’t have purchased in the first place, maybe it’s time to have a self-enforced break out of the app. Absence makes the heart grow fonder — and it will provide your pocket time to recuperate anyway.
What do you do with expired Groupon deals?